This page explains how to delete your monitor account in the LayosCamp Monitor mobile app, what is deleted, what is retained and why. You can do it from within the app (recommended) or by writing to us if you have lost access.
Option 1 — From the app (recommended)
- Open the LayosCamp Monitor app and sign in.
- Go to My profile → Security → Delete my account.
- Read the explanatory screen (what is deleted, what is retained).
- Tap Continue with deletion.
- Confirm your identity by entering your password.
- Optionally, write a reason.
- Tap Yes, delete my account.
- You will receive a confirmation email.
Execution time: your account is deleted within a maximum of 30 days from your request.
Option 2 — By email (if you cannot access the app)
If you have lost your password, uninstalled the app, or otherwise cannot do it from the app, write to our Data Protection Officer:
Subject: Account deletion request — Monitor app
Body (suggested): "I request the deletion of my monitor account in the LayosCamp Monitor app. My registered email is [your email] and my Spanish DNI/NIE is [your ID for identity verification]."
To verify the request comes from you, we will ask by email for a proof of identity (DNI/NIE photo or a piece of information only you could know). Time: your account will be deleted within a maximum of 30 days from verification.
What is deleted right away (≤30 days)
- Your login email and password.
- Your profile photo.
- Your non-mandatory personal data: mobile, city, gender, date of birth, languages, skills, role preference.
- Your push notification tokens and subscriptions.
- Your local drafts inside the app.
- Your password recovery tokens, if any.
What is deleted only if we never employed you
If you never signed an internship agreement or worked a shift with us (you were only a candidate):
- Your DNI/NIE, Social Security number, IBAN.
- The criminal record certificate you may have uploaded (also deleted from secure storage).
- Your name and surname.
What is retained by legal obligation (and for how long)
If we did employ you under a contract or internship, the law requires us to retain certain data for a period. We cannot delete it earlier even on explicit request, but it is pseudonymised (not actively used) and only accessible upon competent authority request.
| What is retained | For how long | Why |
|---|---|---|
| Your DNI/NIE, IBAN, Social Security number | 4 years after end of employment | Tax authority and Social Security may require it |
| Your criminal record certificate | 4 years after end of employment | Spanish Organic Act 1/1996 as amended by Act 26/2015 |
| Your name and email (if you had a shift) | 4 years | Employment traceability |
| Electronic signatures (agreement, parental authorisation) | 4 years | Contractual evidence |
| Communication and audit logs | 4–5 years | GDPR accountability principle (Art. 5(2)) |
| Records about minors where your name appears (medical notes, daily checks, pocket money, photos) | 5 years (GDPR Art. 9 — minors' health data) and 6 years (pocket money, Spanish Commercial Code) | These data belong to the minor, not to you. The controller responsible for their retention is Castillo de Layos S.L. Your name as author is anonymised, but the content is preserved for the benefit of the minor. |
How we prove compliance
Each account deletion is logged internally with what was deleted, what was retained, when, and under which legal basis. This record is kept for 6 years and serves as evidence of compliance before the Spanish Data Protection Agency (AEPD) in case of complaint.
If you do not receive confirmation or have questions
Write to dpo@layoscamp.com. We respond within 1 month maximum.
If you believe we did not handle your request properly, you can lodge a complaint with the Spanish Data Protection Agency at aepd.es.
Last updated: 2026-06-02 · Version: 1.0
Castillo de Layos S.L. · Spanish tax ID B-78583366 · Calle Garza 11, 28023 Madrid, Spain · dpo@layoscamp.com
App privacy policy: /en/app-privacy-monitor